Returns and Exchanges
Product (s) can be exchanged from any of our retail stores within the 7 days from the date of delivery. Please note that the product must be in saleable conditioned and unused with the price label attached along with the purchase invoice. Items bought on sale cannot be exchanged. Due to the differences in color monitors/screens and lighting used during photoshoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason. We will only exchange or refund any product(s), if a defected or wrong product(s) has been delivered. Contact our customer service centre by emailing us images of defected/wrong product at firstname.lastname@example.org or calling us at 0800-74007 within 3 days of delivery. After our team reviews the product, an online voucher of the same price value will be offered.
We have a ‘No Refund’ policy. However, refunds may be allowed in exceptional cases wherein the product is out of stock. Refunds will be issued to the same credit card that was used for the original purchase. You will be credited for the cost of the item(s) and applicable taxes. Shipping and handling costs are non-refundable. Please allow 7 days for the processing of returns and up to two billing cycles for the credit to appear on your credit card statement.
You may cancel your order any time before the order is processed. Once the order is shipped, you will receive, via email, a shipping confirmation that contains tracking information. Once a product is shipped, the 'Return and Exchange Policy' will apply. Chapter 2 may cancel orders for any reason. Common reasons may include: the item is out of stock; pricing errors or credit card payment is declined by the issuing financial institution.